Refund policy
Refund policy
Last updated: August 28, 2026
Questions and claims: support@mindfulcraftedprints.com
We sell made-to-order desk mats and stretched canvases, printed by Printify when you buy them. We do not keep a warehouse of finished goods, and we do not sell perishable goods, beauty products, or digital downloads. This page covers only what we actually sell.
1. Defects, damage, and print errors (all customers)
If an item arrives damaged, incomplete, or with a print or finishing error (wrong design, serious misalignment, peeling hem, obvious stain or crush from transit), we will replace it or refund it.
Write to support@mindfulcraftedprints.com within 30 days of delivery with:
- your order number
- photos of the item, the print defect or damage, and the packaging if the carton was crushed
We will arrange a replacement through Printify or refund the item (and its shipping, if the whole order is unusable).
Do not mail anything back until we send written instructions. There is no public drop-off address. Printify ships from different facilities, so a return mailed to Romania will not reach the printer that made the item.
2. European Union / EEA 14-day withdrawal
If you are a consumer in the EU or EEA, you may have a 14-day right of withdrawal from the day you receive the goods.
How to use it:
- Email support@mindfulcraftedprints.com within 14 days of delivery. Say that you are withdrawing from the contract and include your order number.
- Wait for our written return instruction. Do not ship the item to a street address you found on another page.
- Send the item back in unused condition, following the instruction, without undue delay and in any event within 14 days of telling us you withdraw.
- We refund the price of the returned item, using the original payment method, after we receive it or you prove you sent it, whichever is first.
3. What this policy does not do
- It does not refuse all returns.
- It does not list food, flowers, beauty, or hygiene exceptions. We do not sell those.
- It does not say “digital products are non-refundable.” We do not sell digital products.
- It does not ask you to mail a parcel to a blank address token or to a personal inbox.
Wash, soak, or heavy use of a desk mat (beyond ordinary first inspection) can void a withdrawal claim. Care on the product pages is warm water and dish soap with a soft brush; do not soak. Defects that were present on arrival are still covered if you write within the window in section 1.
4. Cancellations
If you need to cancel, email support@mindfulcraftedprints.com as soon as you can. If Printify has not started the job, we will refund the order. If production has started, we cannot cancel; the defect rule in section 1 still applies after delivery.
5. Refund method
Approved refunds go back to the original payment method.
6. How to reach us
Mindful Crafted Prints
Operated from Cluj-Napoca, Romania
support@mindfulcraftedprints.com
Contact form: https://mindfulcraftedprints.com/pages/contact